Most common shipping-related questions
A: We ship a minimum of 4 to 5 times per week using the US Postal Service (every day during holiday season.) Some items ship from here in Florida, and some ship from California. Delivery time varies depending on how far you live from Florida or California. For free shipping in the USA, we typically use first class mail for 1 or 2 CD's, and media mail for more than 2 CD's. (Vinyl is sent via media mail.)
Q: Do you ship to my country?
A: We welcome and appreciate buyers from all over the world! About half our shipments are sent outside the US, so we have plenty of experience in this area.
Q: Can you mark my international package as a "gift" on the customs form?
A: Our post office does not allow us to mark "gift" on the customs form. They know we are sending merchandise which has been purchased.
Q: Do you ship with tracking and insurance?
A: USA orders come with free delivery confirmation. If you would like insurance, there would be a small additional fee. For international orders, to keep our shipping rates low for you, we generally do not ship with tracking or insurance. We are glad to add these to your order if you would like to pay for them, but they are very expensive.
Q: What if my order gets lost in the mail?
A: In our experience, this is a rare event. If something is slow to arrive, it is often returned to us, or held up at customs or in the postal system. Most things eventually turn up! If not, send us an email and we will see what we can do. If you have purchased tracking and/or insurance, you are guaranteed a refund or replacement.
Q: Can you ship my order in a box? I've had CD's arrive with broken cases from other sites.
A: We ship most orders in standard bubble mailers, again to keep your shipping costs down. They are very reliable. Larger orders (10 cd's or more) may be shipped in boxes at our discretion. If you have any special shipping requests, please contact us before buying.
Q: My question wasn't answered here!
A: As always, if you have ANY questions, or if there is any problem with your order, please email Tony directly at [email protected] and we will see what we can do for you.